Bdbgo Privacy Policy – Your Data, Our Responsibility

Bdbgo collects certain information to provide you with the best possible experience. This falls into two categories — information you provide directly, and data collected automatically.

What you provide directly:

• Name, date of birth, and gender
• Mobile number and email address
• Home address & postcode
• National ID or passport number (for KYC verification)
• Payment Information: Mobile Banking Number
• Messages and images shared when contacting support

Automatically collected information:

• IP address & device type
• Browser information & operating system
• Which pages you visited and how long you spent on them
• Gaming History & Transaction Records
• Login time & location data

Collected data is used only for specific purposes. Here's a breakdown of how we use your information:

We may use your information to notify you about bonus offers and relevant promotions. You can opt out of such communications at any time.

Bdbgo never sells your personal data. However, in limited circumstances, information may be shared with third parties:

• Payment Processors: Necessary information is shared with mobile banking providers to process transactions.
• Legal Obligations: Data may be disclosed in response to a court order or regulatory authority requirement.
• Security Audits: Information may be shared with relevant authorities to prevent fraud or money laundering.
• Service Providers: Technology partners that support platform operations may have access to limited data — but they are also bound by our Privacy Policy.

Bdbgo uses cookies on its website and app. Cookies are small files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Keeps you logged in and maintains session security — the site cannot function without these.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Helps us understand which pages are visited most – no personal information is stored.

You can disable cookies at any time through your browser settings. Note that some features may not function properly if you do.

Bdbgo does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: 7 years (in compliance with financial regulations).
• KYC Documents: 5 years after account closure.
• Support Contact: 2 years after resolution.
• Cookies & Log Data: 6 months to 1 year.

You have important rights regarding your personal data, and bdbgo fully respects each of them:

To exercise any of these rights, email us at support@bdbgo.com. We will respond within 30 days. Identity verification may be required in some cases.

Bdbgo uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

• SSL/TLS Encryption: Every connection to the site is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Advanced technology to keep our servers secure.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Staff Training: Only authorized personnel can access your data.
• Suspicious activity detection: An AI-powered fraud detection system is active.

In the event of a security breach, we will notify affected users as quickly as possible and take all necessary action.

If you have any questions about our Privacy Policy or wish to make a request regarding your data, please get in touch with us:

• Email: support@bdbgo.com
• Response Time: Typically within 24–48 hours
• Response time for data requests: 30 business days

If this Privacy Policy changes, a notice will be posted on the website and sent to your registered email. The date of the latest update will always be shown at the top of the page.